Native signal aggregation
Every mypinio product feeds signals into your experience programs automatically. Survey responses, poll votes, community discussions, closed-loop tickets — all connected natively. No connectors, no middleware, no data loss.
Experience-led growth starts with the right platform .
mypinio connects every signal — surveys, polls, communities, closed-loop feedback — into continuous experience programs mapped to journeys, scored with NPS, CSAT, and CES, and powered by AI. One platform for CX, EX, and everything between.
Surveys
Polls
XM Program
Communities
Closed-Loop + Insights
All signals flow into one journey-mapped program.
Most organizations measure experience. Few manage it.
Measuring is collecting data. Managing is connecting it — to journeys, to owners, to actions, to outcomes. mypinio is built for the second part.
THE PLATFORM DIFFERENCE
One platform. Every experience signal.
Journey-mapped programs
Build programs that reflect how your customers and employees actually move through your organization. Phases, touchpoints, scores — all mapped visually. See where experience is strong and where it breaks down.
AI that understands your programs
The mypinio AI Analyst has full context of your workspace — programs, journeys, touchpoints, signal history. Ask a question. Get a grounded answer from your real data. Not a generic dashboard. Actual intelligence.
HOW IT ALL CONNECTS
The complete experience management stack.
Collect signals from every channel
Surveys for structured measurement. Polls for quick pulse checks. Communities for qualitative depth. Every channel feeds the same journey — automatically, in real time, without manual aggregation.
NPS Survey · 847 responses · Touchpoint: OnboardingXM
Quick poll · 234 votes · Touchpoint: Product adoptionXM
Discussion · 47 replies · Touchpoint: SupportXM
XM Program
Awareness · NPS 61 ↑
Onboarding · CSAT 74%
First value · NPS 43 ↓
Renewal · CES 2.1
Score every touchpoint on the journey
NPS, CSAT, CES, eNPS — configured per touchpoint, calculated continuously. Composite scores give you a single number per touchpoint and per program. Confidence intervals ensure you only act on statistically meaningful data.
Close the loop on every signal
When a score drops, an alert fires. When an alert fires, a case is created. When a case is created, it's routed to the right person — automatically. SLA tracking ensures nothing falls through. The customer or employee gets a resolution. The loop is closed.
Score drop
→Alert triggered
→Case created
→Assigned + resolved
Why did NPS drop in onboarding last month?
NPS in the Onboarding phase dropped from 67 to 43 in March. 3 surveys and 12 closed-loop tickets point to friction in the account setup step.
AI Analyst — ask anything about your programs
The AI Analyst understands your entire workspace — every program, journey, touchpoint, and signal source. Ask a question like "Why did NPS drop in onboarding this quarter?" and get a specific, grounded answer backed by your real data. Not generic advice. Your data, analyzed.
HOW IT WORKS
From program setup to continuous intelligence.
Define your program
Tell the AI Assistant what you want to measure. It builds your journey, suggests touchpoints, and recommends score types — in a conversation.
Connect your signals
Link your existing surveys, polls, and communities to touchpoints. New signals flow in automatically from the moment you connect them.
Monitor and score continuously
Scores update in real time. The health score tells you which programs need attention. The journey heatmap shows exactly where.
Act and close every loop
Alerts fire when thresholds are crossed. Cases are created and assigned automatically. The AI Analyst explains what's happening and why.
USE CASES
For organizations that take experience seriously.
Enterprise CX
Customer experience programs at scale
Run continuous CX programs across regions, brands, and customer segments. Unify signals from surveys, communities, and feedback channels into a single journey-mapped view. Close the loop on every detractor — automatically.
People & Culture
Employee experience tied to outcomes
Map the employee lifecycle from recruiting to exit. Track eNPS and engagement scores continuously. Connect employee experience signals to retention and performance data. Act before issues become attrition.
Operations & Strategy
Experience as a business metric
Connect NPS, CSAT, and CES scores to operational KPIs. Demonstrate the ROI of experience investments to leadership. Build the business case for every improvement initiative with data — not anecdote.
Platform scale at a glance.
500,000+
Verified panel respondents
9
Products in one platform
100+
Countries covered
100+
Supported languages
Build your experience program today.
Free plan available. No credit card required. GDPR compliant.
FAQ