Cases created automatically
When a detractor response comes in, a case is created instantly — no manual triage, no missed alerts. The right person is notified and assigned before you even open your dashboard.
Every complaint resolved Every detractor heard.
Closed-Loop Feedback automatically turns negative survey responses into actionable cases — assigned to the right person, tracked to resolution, and communicated back to the customer.
IN PROGRESS
NPS Detractor — Onboarding Experience
Assigned to Sarah M.
Customer notified · 2 hours ago
OpenIn ProgressResolved
Feedback without follow-up is just noise.
Most companies collect feedback. Few close the loop. mypinio makes follow-up automatic — so no detractor goes unheard and no case falls through the cracks.
WHY MYPINIO CLOSED-LOOP
From feedback to resolution — automatically.
Rule-based assignment
Define rules that route cases automatically — by score, segment, survey, or any custom attribute. The right feedback always reaches the right person, every time.
Tracked from open to resolved
Every case has a full activity timeline — status changes, notes, emails sent, escalations. Nothing gets lost. Resolution rates and response times are tracked automatically.
FEATURES
Built for teams that take feedback seriously.
Automatic case creation
Cases are created the moment a detractor response arrives — from NPS surveys, CSAT scores, or any feedback trigger you configure. No manual monitoring, no delayed response. The system works while you do.
Survey response · NPS: 3
→
Case created automatically
NPS score < 5 → Assign to Customer Success
Segment = Enterprise → Assign to Account Manager
Smart assignment rules
Build rules that match cases to the right team member automatically. Route by score range, customer segment, survey type, or custom metadata. First matching rule wins — deterministic, transparent, configurable.
SLA tracking and escalation
Set response time targets and let the system handle escalation automatically. Cases approaching their SLA deadline trigger notifications. Overdue cases escalate to the next level — no manual chasing required.
Response due in 4 hours
Escalation triggers at 0h remaining.
Case created9:00 AM
Assigned to Sarah M.9:01 AM
Email sent to customer10:15 AM
Resolved2:30 PM
Full activity timeline
Every case has a complete audit trail — when it was created, who was assigned, what was said, when the customer was notified, and when it was resolved. Full transparency for your team and your records.
HOW IT WORKS
Automatic from trigger to resolution.
Feedback triggers a case
A detractor response comes in from a survey. A case is created automatically and assigned to the right person based on your rules.
Team acts and communicates
The assignee reviews the case, adds notes, and sends a response directly to the customer — all from within mypinio. No external tools needed.
Case resolved, loop closed
The case moves to Resolved. The customer receives a resolution notice. Resolution rate and response time are logged automatically.
USE CASES
For every team that can't afford to ignore feedback.
Customer Experience
Turn detractors into promoters
Automatically follow up on every low NPS or CSAT score. A personal, timely response to a dissatisfied customer is the single most effective way to recover the relationship — and Closed-Loop makes it systematic.
Enterprise & B2B
Protect your most valuable accounts
Route feedback from enterprise customers directly to their account manager. Set tighter SLA targets for high-value segments. Never let a key account feel ignored.
HR & People Ops
Act on employee feedback
Employee surveys surface issues that need follow-up. Closed-Loop creates cases from critical responses, assigns them to HR or managers, and tracks resolution — so employees see their feedback actually changes things.
Close every loop. Keep every customer.
Free plan available. No credit card required. GDPR compliant.
FAQ