Native signal aggregation
Surveys, polls, communities, closed-loop tickets — every mypinio product feeds signals into your XM programs automatically. No connectors, no middleware, no manual data wrangling. Everything flows natively.
Every experience. One program.
Experience Management connects every signal from your surveys, polls, communities, and feedback into continuous programs — mapped to journeys, scored with NPS, CSAT, and CES, and guided by AI. For customers, employees, partners, and beyond.
Journey heatmap
NPS 61 ↑Awareness
Onboarding
Engagement
Retention
Website first touch
34
Signup + activation
52
Product usage
78
Renewal check-in
61
You have the data. You're missing the picture.
Individual surveys and polls tell you fragments. Experience Management connects them into a continuous, journey-mapped view of what your audience actually experiences.
WHY MYPINIO XM
Built for experience — not just measurement.
Journey-mapped programs
Build visual journeys with phases and touchpoints. Map every interaction point — onboarding, activation, renewal, exit — and attach scores and signals to each one. See the full picture, not just isolated data points.
AI-guided from day one
Start a new XM program in a conversation. The mypinio Assistant asks what you want to measure, suggests journey phases, recommends score types, and builds your program automatically — no empty canvas, no manual setup.
FEATURES
Everything experience management needs.
Multi-persona programs
Run Customer Experience, Employee Experience, Partner Experience, and Brand programs — all in one workspace. Each program has its own journey, touchpoints, and scores. No separate licenses, no product switching.
CX
CX — Customer experience
EX
EX — Employee experience
PX
PX — Partner experience
BX
BX — Brand experience
NPS 61
CSAT 84%
CES 2.3
NPS, CSAT, CES — and beyond
Configure any combination of scores per touchpoint. Set weights for a composite score. Confidence intervals protect you from drawing conclusions from small samples. Score history tracks trends over time — period by period.
Health score per program
Every XM program has an automatically calculated health score — based on data freshness, response rates, open alerts, and time since last action. Green means healthy. Red means attention required. Always visible, always honest.
78
Data freshness
Response rate
Open alerts
Last action
Assistant: What do you want to measure?
You: Customer satisfaction after onboarding
Program preview
Phase 1: Awareness
Phase 2: Onboarding
Scores: NPS, CSAT
AI-guided program setup
New to XM? The mypinio Assistant walks you through setup in a conversation — asking the right questions, suggesting phases from a template library, and building your full program automatically. From zero to running program in minutes, not days.
HOW IT WORKS
From conversation to running program.
Describe your goal
Tell the AI Assistant what you want to measure — in plain language. It suggests a program type, journey phases, touchpoints, and score types based on your goal.
Build your journey
Review and refine your journey in the visual builder. Add touchpoints, connect signal sources from your existing surveys and polls, and configure scores per touchpoint.
Track, score, and act
Signals flow in automatically. Scores update in real time. The health score tells you when attention is needed. The AI Analyst tells you why.
USE CASES
For every experience that matters.
Customer Experience
Continuous CX programs
Map the full customer journey from awareness to advocacy. Measure NPS, CSAT, and CES at every touchpoint. Connect survey responses, poll signals, and closed-loop tickets into one unified program — and watch your composite score improve over time.
HR & People Ops
Employee experience that drives retention
Track the employee lifecycle from recruiting to exit. Measure eNPS at regular intervals, connect pulse surveys, and get automatic anonymization for sensitive responses. See where engagement drops — before people leave.
Partner & Vendor Management
Partner experience programs
Monitor partner satisfaction through onboarding, enablement, and co-selling phases. Assign touchpoints to your partner success team, set score thresholds, and get alerted when a partner relationship needs attention.
Start your first experience program today.
Free plan available. No credit card required. GDPR compliant.
FAQ