Knows your platform inside out
The Assistant is trained on everything mypinio — every feature, every workflow, every product. Ask anything about surveys, communities, polls, or experience programs and get a precise, useful answer.
Your personal guide to everything mypinio.
The mypinio Assistant is always available — answering questions, guiding you through features, and making sure you never get stuck. Available in every product, in your language.
How do I set up an NPS survey?
mypinio Assistant
I can help with that. Here's how to add an NPS question to your survey in three steps...The best tool is the one you actually know how to use.
Most platforms leave you with a help center and a hope. mypinio gives you an AI assistant that knows your workspace, your products, and your questions — and answers them instantly.
WHY MYPINIO ASSISTANT
Help that actually helps.
Speaks your language
The Assistant responds in your language — automatically. Whether you're working in English, German, French, or any of the 100+ supported languages, help is always in the language you think in.
One assistant, every product
You don't need a different help tool for every product. The mypinio Assistant is embedded across the entire platform — always one click away, always in context.
FEATURES
Built to make you faster.
Instant answers, always available
No waiting for support. No digging through documentation. Type your question and get a clear, direct answer in seconds — 24/7, across every mypinio product.
Available 24/7
San Francisco 9:00 AM
Berlin 6:00 PM
Tokyo 2:00 AM
Survey editor
Tip: use NPS logic
XM program
Tip: add touchpoint scores
Context aware
Context-aware guidance
The Assistant knows where you are. Open it while building a survey and it helps with surveys. Open it inside an experience program and it guides you through that program. The right help, right where you need it.
AI-powered program setup
Starting a new experience program? The Assistant walks you through the entire setup in a conversation — asking the right questions, suggesting journey phases, recommending score types, and creating your program automatically when you're ready.
What do you want to measure?
Customer onboarding experience
Program ready: 5 phases, 8 touchpoints, NPS + CSAT
Need advanced billing migration help
Creating ticket...
Assigned to support
Human backup when you need it
When a question goes beyond what AI can answer, the Assistant creates a support ticket automatically and routes it to the right person. You never hit a dead end.
HOW IT WORKS
Help is always one click away.
Open the Assistant
The mypinio Assistant is available in every product — look for the chat icon in the bottom right corner. No setup, no login, no configuration.
Ask anything
Type your question in plain language. How-to questions, feature explanations, setup guidance, troubleshooting — the Assistant handles it all.
Get back to work
Clear answers, in your language, in seconds. If you need more help, a support ticket is created automatically and a real person follows up.
USE CASES
For every moment you need help.
New Users
Get up and running in minutes
New to mypinio? The Assistant guides you through your first survey, your first community, or your first experience program — step by step, in plain language, at your own pace.
Power Users
Move faster on complex tasks
Even experienced users hit questions. Instead of searching documentation, ask the Assistant. Get precise answers about advanced features, logic settings, or export configurations — instantly.
Global Teams
Support in every language
Working across borders? Your team members get help in their own language — automatically. No language barriers, no miscommunication, no frustration.
Your guide is ready.
Free plan available. No credit card required. GDPR compliant.
FAQ